To redeem your points kindly follow the below steps:
1. Visit the home section of the app
2. Press Redeem your Loyalty points
3. You can select the product you want to redeem with your eligible points.
4. Click redeem now and confirm the redemption . Reward will move to your rewards inbox (My Card).
The next time you visit any shell service station, select the reward then click on “Redeem Now” button by selecting the reward which is appearing in my card tab.
No matter what your question is, you can be assured that we’ll do our best to help you find the answer you’re looking for. Get in touch with a member of our team today.
For more information, please feel free to chat with us using our Live Chat feature.
Live Chat operates from Sunday to Thursday : 7:30 AM – 5:00 PM excluding public holidays.
Click on the red "Help" button at the bottom right corner of your screen to launch Live Chat.
Complaints & Feedback: feedbackandissues-om@shell.com
Working Hours: Sunday to Thursday 7:30 am to 5:00pm
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